Blog
Guides for teams putting AI agents in front of customers
What we have learned building Convosphere, written for support, sales and product teams.
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Agentic workflows
From answers to actions: letting an AI agent do the next step safely
A practical guide to agentic workflows for customer-facing AI: which actions to allow, how to keep them safe, and where MCP fits in.
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Analytics
Is your AI support agent working? Six numbers to watch
How to measure an AI customer agent honestly: resolution, handoffs, knowledge gaps, accuracy, customer sentiment and cost per conversation.
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Customer support
Human handoff done right: when your AI agent should step aside
The handoff is where customer trust in AI support is won or lost. When to hand off, what to pass along, and how to set up your team to pick up cleanly.
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