A sourced comparison against Intercom, Crisp and Zendesk on pricing model, AI automation and what is included.
Agent blueprint
Example3
Channels: web, WhatsApp, Slack
The biggest difference isn't a feature checkbox—it's how each vendor bills for AI usage.
Free plan; paid plans from ₹799/mo (about $10)
Flat monthly plans with seats included. No per-resolution AI billing.
No-code AI agents trained on your own knowledge, with a shared inbox, human handoff and AI actions from the Professional plan up.
From ~$29/seat/mo (Essential), plus $0.99 per Fin AI outcome
Per-seat plans (Essential/Advanced/Expert) plus usage-based Fin AI Agent billing and paid add-ons (Copilot, Pro).
Mature helpdesk platform. Its Fin AI Agent and Copilot are priced separately from seats, so AI usage is metered on top of your plan.
$0 (Free) to $295/mo (Plus)
Flat per-workspace plans with included seats, plus metered AI credits beyond each plan’s allotment.
Budget-friendly live chat and shared inbox with an omnichannel add-on; AI chatbot features are capped by an included AI-credit allowance per tier.
From $19/agent/mo (Support Team), $55–$115/agent/mo (Suite)
Per-agent seat plans plus separate AI add-ons: Copilot ($50/agent/mo) and AI agent resolutions billed at $1.50–$2.00 each.
Enterprise-grade ticketing suite. Its newer AI agents bill per automated resolution on top of seat costs, which scales with volume.
Sourced from each vendor's own public pricing and feature pages.
| Capability | Convosphere | Intercom | Crisp | Zendesk |
|---|---|---|---|---|
| No-code agent builder Build and edit an AI agent’s knowledge, tone, and guardrails without engineering time. | ✓ | – | ✓ | – |
| Agentic actions The agent can take actions in your connected tools, such as creating tickets or updating records, with approvals and logs. | ✓ | ✓ | – | ✓ |
| AI copilot for human agents Suggested replies for your own team inside the shared inbox, grounded in the same knowledge as the agent. | ✓ | ✓ | – | ✓ |
| Omnichannel deployment One agent, deployed to your website widget, WhatsApp and Slack, with the same knowledge and handoff rules. | ✓ | ✓ | ✓ | ✓ |
| AI usage included in plan price Whether AI automation is part of the base plan or billed separately per outcome/resolution. | ✓ | ✕ | – | ✕ |
| Knowledge from your cloud drives Import and re-sync content from Google Drive, SharePoint, OneDrive, Confluence and Notion, plus website crawling. | ✓ | – | ✕ | – |
Competitor pricing and plan details were verified directly from each vendor’s public pricing page in September 2026 and reflect self-serve, publicly listed tiers; enterprise/custom pricing may vary. Feature support reflects each vendor’s own published plan and feature pages at the same time and can change as vendors update their offerings.
Train it on your docs, put it on your website, and see what your customers ask. Free to start, no engineering required.
Free plan · No credit card required